The same 9 answers the app shows under Profile → Help.
To your leader, the way it always has — cash, bank transfer or PayID. Clanira never holds or moves money; it records what you have paid in and what each session cost you, so the sums are never in dispute.
No. Clanira is free — no subscription, no in-app purchases, no paid version and no ads. Every feature is available to everyone. The only money involved is your own team's, moving between you and your leader exactly as it did before. There is a limit on how many teams one person can lead at once, which keeps the service affordable for us to run; it is not something you can pay to remove.
Two things stop a Yes. Voting may have closed — every team sets when it opens and shuts, and the session says which. Or your balance is under your team's minimum and that team is set to block voting rather than just remind you. Top up with your leader and the Yes works straight away; nothing is charged for voting.
They're two different things. Short means your balance is still yours but under your team's minimum — top up and you're set; nothing is overdue. You owe means session charges came to more than you'd put in, so your balance is below zero. Pay your leader as usual and they record it; both clear the moment they do.
Because the court was booked on your Yes. Most teams charge no-shows by default, so the people who did play are not left covering a court that was hired for you. Your leader can waive it when there is a reason to, and the session shows who was waived.
One pot, divided by time played. The cost is the court fee plus shuttles plus anything else your leader adds. A full session counts as one share and half a session as half a share; the pot divides by the total, and rounding is balanced so the shares always add up to the cost exactly. Guests are charged to the member who brought them, and a no-show is charged by default because the court was booked on their Yes.
Yes. Say so when you vote — "I can only play half the session" — and you are charged half a share. The rest of the team pays slightly more, which the vote sheet shows you before you commit. Your leader confirms who actually played what at settlement, and that is the version you are charged on.
Ask your leader to remove you. They settle your balance as they do it — paying out what you are owed, or writing off what you owe — so nobody leaves with money unaccounted for. You cannot remove yourself, and that is deliberate: it would mean signing off your own balance.
Open the member you want to hand to, make them the leader, and ask them to remove you. There is a moment where the team has two leaders — that is on purpose, so it is never left with none. Your own balance is settled by the new leader, the same as anyone else leaving.
Write to [email protected] and say what you were doing when it went wrong. Replies are usually a day or two.